Return Policy
Return Policy
We want you and your pet to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
- Opened food, treats, or consumable pet products
- Personalized or custom-made items
- Items marked as final sale
How to Start a Return
- Contact us at community.lnh@gmail.com with your order number and reason for return.
- We'll send you return instructions and a return shipping label if applicable.
- Pack the item securely and ship it back to us.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at community.lnh@gmail.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Questions?
Contact us anytime at community.lnh@gmail.com — we're happy to help!